O999 Privacy Policy – Your Data, Protected

1 Introduction

o999 (o999.ws) is one of Bangladesh's most trusted online gaming platforms. We believe that every member's privacy is a fundamental right. This Privacy Policy fully explains what data we collect, why we collect it, and how we keep it secure.

Our Privacy Policy is written in plain English so every member can easily understand it. You have full control over your data and can reach out to us at any time regarding any privacy-related matter.

2 What Information We Collect

o999The following information may be collected when you register and use our services:

Data Type	Example	Requirements
Identity Information	Full name, date of birth, national ID number	Mandatory
Contact Information	Email, mobile number, address	Mandatory
Financial Information	Payment methods, transaction history	Mandatory
Device Information	IP address, browser type, device model	Automatic
Usage Data	Gaming history, session duration, preferences	Automatic

3 Purpose of Data Use

Collected data is used solely for the following purposes:

• To ensure your account is created and managed properly.
• To process deposits, withdrawals, and other financial transactions.
• To complete KYC (Know Your Customer) verification.
• To maintain security measures against fraud and money laundering.
• To customize services and offers based on your preferences.
• To provide customer support and resolve issues.
• To comply with legal obligations.

4 Data Storage & Security

o999 We use the latest technology to protect your data. Our servers are secured with 256-bit SSL/TLS encryption and undergo regular security audits.

• All sensitive data is stored in encrypted form.
• Access to data is restricted to authorized personnel only.
• Two-factor authentication (2FA) is active.
• Regular data backups and recovery tests are conducted.
• In the event of a data breach, members will be notified within 72 hours.

5 Sharing Data with Third Parties

o999 We do not ordinarily share your personal data with third parties. However, sharing may be necessary in the following limited circumstances:

• Payment Processors: Financial information required for processing deposits and withdrawals.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Fraud Prevention: To regulatory authorities for the prevention of fraud and illegal activity.
• KYC Partner: Authorized service providers for identity verification.

Whenever data is shared in any of the above cases, only the minimum necessary information will be disclosed, and the receiving party will be bound by strict confidentiality agreements.

6 Cookie Policy

o999 We use cookies to keep our website and app running smoothly. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential Cookies: Required for login sessions and security.
• Performance Cookies: To monitor site speed and performance.
• Preference Cookies: To remember your language and theme preferences.
• Analytics Cookies: For analysing user behaviour (on an anonymised basis).

You can disable cookies at any time through your browser settings, though this may affect the functionality of certain services.

7 Your Rights

o999As a member, you have the following rights regarding your personal data:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request the deletion of your data.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You can download a copy of your personal data.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We are obligated to respond to your request within 30 days.

8 Minor Protection

o999All services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If a parent or guardian believes their child has created an account, please contact us immediately and we will promptly delete the account and all associated data.

9 Data Retention Period

Your data is retained only for as long as necessary. All information is kept while your account remains active. Following account closure, certain data may be retained for a specified period to meet legal and regulatory requirements.

• Financial transaction records: minimum 5 years.
• KYC Documents: Retained for 5 years after account closure.
• Gaming history: 2 years after account closure.
• Customer support communications: 3 years.

10 Policy Updates

o999 We reserve the right to update this Privacy Policy at any time. For significant changes, members will be notified by email or platform notification at least 30 days in advance. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the most recent revision. To request a copy of a previous version, please contact our support team.

11 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

We take every request seriously and remain fully committed to protecting your privacy. For more information, please visit our Terms & Conditions See also this page.